Privacy Policy

At lumirethnovaq, we collect information that helps us provide better trading liquidity education services to our South African users. When you register for our platform, we gather basic details like your name, email address, phone number, and physical address in South Africa.

We also collect information about how you use our website - which pages you visit, how long you stay, and what educational materials interest you most. This helps us understand what content works best for our learning community.

Your device information, including IP address, browser type, and operating system, is automatically collected when you access our services. We use this technical data to ensure our platform works properly across different devices and to detect any security issues.

Your personal data serves several important purposes in delivering our educational services. We use your contact information to send course updates, schedule notifications for our learning programs, and provide customer support when you need assistance.

The usage data we collect helps us improve our educational content and develop new learning materials that match what our students actually need. Sometimes, we'll analyze patterns to see which topics generate the most interest or confusion.

Your information also helps us comply with South African financial education regulations and maintain proper records as required by local authorities.

We store your personal information on secure servers located within South Africa to comply with local data protection laws. Our systems use industry-standard encryption both when data is transmitted and when it's stored in our databases.

Access to your personal information is strictly limited to lumirethnovaq staff members who need it to perform their job functions. All team members sign confidentiality agreements and receive regular training on data protection best practices.

We regularly update our security measures and conduct audits to ensure your information remains protected. Our backup systems are also encrypted and stored securely to prevent any data loss.

Under South African privacy laws, you have several important rights regarding your personal information:

To exercise any of these rights, simply contact us using the information provided below. We'll respond to your request within 30 days as required by South African law.

lumirethnovaq doesn't sell or rent your personal information to other companies. However, we may share certain data in specific circumstances that are necessary for our business operations.

We work with trusted service providers who help us deliver our educational services - things like email delivery, website hosting, and payment processing. These companies only receive the minimum information needed to perform their specific tasks and are contractually bound to protect your privacy.

If required by South African law or legal proceedings, we may disclose your information to authorities. We'll always notify you about such requests unless legally prohibited from doing so.

We keep your personal information only as long as necessary to provide our services and meet legal requirements. For active users, we retain account information throughout your relationship with lumirethnovaq and for up to two years after your last interaction with our platform.

Financial records and educational transcripts are kept for seven years to comply with South African business record requirements. Marketing communication preferences are stored until you change them or close your account.

When retention periods expire, we securely delete or anonymize your personal information so it can no longer identify you personally.

Our website uses cookies to improve your browsing experience and help us understand how users interact with our content. Essential cookies are necessary for basic website functionality and don't require your consent.

We also use analytics cookies to track website performance and user behavior patterns. These help us identify which educational resources are most valuable and where students might be struggling with our content.

You can control cookie settings through your browser, though disabling certain cookies may limit some website features. We don't use cookies for advertising or tracking across other websites.

We review and update this privacy policy regularly to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify all users via email and display a notice on our website.

Minor updates that don't affect how we handle your personal information will be posted directly to this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.